Terms & Conditions
1. Acceptance
By using genark.ai or GenArk's products and services, you agree to these Terms. If you're entering on behalf of an entity, you represent you have authority to bind it.
2. The services
GenArk provides AI-driven cloud architecture, data, and engineering services delivered through agents under senior-engineer review, plus the GenArk Cloud, Data, Agent Exchange, Agent Workflows, Test Strategy, Project Management and Custom AI products.
3. Customer obligations
You will provide reasonable access, accurate information, and authorized representatives. You will not use the services to violate law, infringe rights, or process data you don't have lawful basis to process.
4. Intellectual property
Configuration, IaC and artifacts produced specifically for your engagement are your property, with a license back to GenArk to use generalized learnings to improve our agents (no customer data, no PII).
5. Fees and payment
Engagements are typically outcome-priced. Subscription products are billed monthly or annually in advance. Late payments accrue interest at 1.5% per month or the maximum allowed by law.
6. Confidentiality
Each party will treat the other's non-public information as confidential and use it only for the purposes of the engagement, with care no less than reasonable.
7. Warranties and disclaimers
Services are provided with reasonable skill and care. Otherwise, services are provided 'as is' to the maximum extent permitted by law.
8. Limitation of liability
Neither party's liability exceeds the fees paid in the 12 months preceding the claim, except for breach of confidentiality, IP infringement, or willful misconduct.
9. Termination
Either party may terminate for material breach uncured for 30 days. On termination, you receive your data and artifacts in standard formats; we delete remaining copies within 30 days.
10. Governing law
These Terms are governed by the laws of the State of Delaware, USA. Disputes are resolved by arbitration in San Francisco under JAMS rules, except either party may seek injunctive relief in court.